Good morning ☀️
{{contact.first_name}}'s Home Hub
🛡️ Plan Status
Active
Premium Shield™
📊 Coverage Remaining
$3,620
of $5,000 annual cap
💰 Total Savings
$2,360
vs. out-of-pocket repairs
💳 Next Billing
$114.99
March 1, 2026
Annual Coverage Used
$1,380 of $5,000
72.4% of your annual coverage cap remains for 2026
Recent Work Orders
HVAC Inspection
Dishwasher Drainage
Furnace Maintenance
Active Claims
Refrigerator Compressor
A/C Unit Not Cooling
Washer Not Spinning
Work Orders
Schedule service, track technician status, and manage upcoming visits.
HVAC Inspection & Filter Replacement
Technician
Carlos M.
Date
Feb 24, 2026
Time Window
10:00–12:00 PM
✅ No service call fee will be charged for this visit.
Furnace Annual Maintenance
Technician
Assigning…
Date
Feb 28, 2026
Time Window
TBD
Dishwasher Drainage Issue
Technician
Dana R.
Date
Feb 19, 2026
Time
2:00–4:00 PM
Claims
Submit, track, and view your repair history.
Refrigerator Compressor Failure ✓ Covered
Estimated Savings
$820
Your Cost
$0
Latest Update
Technician diagnosed — compressor replacement approved. Scheduling installation visit.
Central A/C Unit Not Cooling ✓ Covered
Estimated Savings
$1,200
Your Cost
$0
Latest Update
Refrigerant recharge and coil cleaning completed successfully. Unit fully restored.
Washer Not Spinning ✓ Covered
Estimated Savings
$340
Your Cost
$0
Latest Update
Motor coupling replaced. Washer fully operational. Case closed.
Billing & Payments
Current Plan
Premium Shield™
12-month agreement · Renews Jan 1, 2027
$114.99
/month
Payment Method
💳
Visa ending in 4821
Expires 09/2028
Payment History
InvoiceDatePlanAmountStatus
INV-2602
Feb 1, 2026
Premium Shield™
$114.99
Paid
INV-2601
Jan 1, 2026
Premium Shield™
$114.99
Paid
INV-2600
Dec 1, 2025
Premium Shield™
$114.99
Paid
INV-2599
Nov 1, 2025
Premium Shield™
$114.99
Paid
Showing 4 of 14 invoices
My Coverage
Coverage Note: Your plan covers the repair and replacement of parts and components within covered systems and appliances. Full unit or equipment replacement is not included.
🛡️ Premium Shield™ — Active
$5,000 annual coverage cap · Parts & labor covered · $0 service call fees · Full unit replacement not included
Heating & Furnace
Cap: $2,000 per item
✓ Gas/Electric Furnace
✓ Heat Pump
✓ Boiler
✓ Ductwork (accessible)
✓ Thermostat
Cooling / HVAC
Cap: $2,000 per item
✓ Central Air Condenser
✓ Air Handler
✓ Ductless Mini-Split
✓ Evaporator Coil
✓ Refrigerant Recharge
Kitchen Appliances
Cap: $1,500 per item
✓ Refrigerator
✓ Dishwasher
✓ Built-in Microwave
✓ Oven / Range / Stove
✓ Garbage Disposal
Laundry Systems
Cap: $1,500 per item
✓ Washing Machine
✓ Clothes Dryer
✓ Washer/Dryer Combo
✓ Standpipe (accessible)
Account Settings
⚠️ Cancellation Notice
Cancelling after your 30-day window requires the full remaining 12-month balance due immediately. No pro-rated refunds are available. Review the Refund Policy before proceeding.
Support
We're here to help. Average response time is under 2 hours.
💬
Live Chat
Available Mon–Fri 8am–8pm ET. Fastest way to get help.
Send a Message
Common Questions
Click any question to expand the answer.
How do I file a claim? ›
Go to the Claims tab and click "File a Claim." Select the affected system, describe the issue, and submit. A technician will contact you within 4 hours. There is no service call fee on any covered claim.
What is my annual coverage cap? ›
Your Premium Shield™ plan includes a $5,000 annual coverage cap. This resets on your plan anniversary date each year. Your current remaining coverage is shown on the Overview tab.
Does my plan cover full unit replacement? ›
No — Laguna Shield™ covers the repair or replacement of parts and components within covered systems. Full unit replacement (e.g., a brand new A/C condenser) is not included. If repair costs exceed the per-item cap, we will pay up to the cap amount.
How do I update my payment method? ›
Go to the Billing tab. Click "Update Payment Method" on your payment card. You can add a new credit/debit card or bank account. Changes take effect on your next billing cycle.
What is the cancellation policy? ›
You may cancel within your first 30 days for a full refund (minus any claims paid). After 30 days, the full remaining annual balance is due upon cancellation — no pro-rated refunds. See the full Refund Policy for details.
Home Maintenance
Seasonal tips and checklists to keep your home running at its best.
🌱 Spring Checklist Active
March – May · 8 tasks recommended this season to protect your home and extend system life.
Spring Checklist
✓
Replace HVAC air filter
✓
Test smoke & CO detectors
✓
Schedule A/C tune-up
○Pending
Clean dryer vent & lint trap
○Pending
Flush water heater sediment
○Pending
Inspect roof & gutters
○Pending
Check window & door seals
○Pending
Clean refrigerator coils
Maintenance Tips by System
Heating & Furnace
- Replace filters every 60–90 days
- Keep vents clear of furniture and rugs
- Schedule annual professional tune-up in fall
- Listen for unusual rattling — call us early
- Set thermostat to 68°F when home, 60°F when away
Cooling / HVAC
- Schedule spring tune-up before May
- Keep outdoor unit clear of debris (2 ft clearance)
- Clean evaporator coil annually
- Check refrigerant lines for ice buildup
- Set fan to "Auto" — not "On" — to save energy
Kitchen Appliances
- Clean refrigerator coils every 6 months
- Run dishwasher cleaning cycle monthly
- Check oven door seal for heat loss
- Run garbage disposal with cold water and dish soap weekly
- Don't overload the dishwasher — damages door latch
Laundry Systems
- Clean dryer lint trap after every load
- Deep clean dryer vent annually — fire hazard if ignored
- Use HE detergent for front-load washers only
- Leave washer door open after cycle to prevent mold
- Run washer cleaning cycle monthly
💡 Pro Tip — Maintenance Prevents Claims
Members who complete seasonal maintenance checklists file 38% fewer claims on average. Routine care keeps your systems running longer and your coverage cap intact for when you really need it. If you're unsure about any maintenance task, — we can arrange a professional inspection.